FAQ

Frequently Asked Questions (FAQs) - Amazing Books

1. Shopping & Value

Why should I choose Amazing Books?

Amazing Books is designed to help you save time and save money on your book purchases.

We understand that book prices vary across different online stores, and your favourite store might not always have the best deal or even the book in stock.

Our unique value proposition:

  • Price Comparison: We simplify your search by helping you compare prices and availability from multiple leading online book stores in one place.

  • Convenience: Stop opening countless tabs! Start your search with us, find the best price or store for your needs, and then seamlessly proceed to that retailer to complete your purchase.

 

2. Ordering & Confirmation

How can I confirm if my order has been accepted?

Since Amazing Books directs you to a third-party retailer for final purchase, the order confirmation will come directly from that retailer.

  • Order Confirmation: The retailer will send an email immediately after purchase containing your Order ID, the list of book(s) ordered, and the estimated delivery date.

  • Shipping Notification: You will receive a separate email once your order has been shipped. This email will include the Order ID and the tracking number/link so you can monitor your shipment's progress.

 

3. Payments

How can I make payments for a purchase?

Payments are handled by the specific online bookstore you choose to purchase from after using our price comparison. Generally, online retailers accept a multitude of secure payment options for your convenience.

Standard accepted payment modes usually include:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, and American Express.

  • Net Banking/Internet Banking

  • Other Options: Often include digital wallets, UPI, or Cash on Delivery (where applicable).

Is it safe to use my credit/debit card details on the retailer's website?

Yes. Reputable online book retailers use industry-standard security measures to protect your transactions.

  • They typically employ 256-bit Secure Socket Layer (SSL) encryption technology to secure your transaction details and keep them confidential.

  • Credit and debit card payments are processed via secured gateways, often utilising extra security layers like 3D Secure (e.g., Verified by Visa, MasterCard SecureCode) which requires a password or OTP, adding an extra layer of authentication.

 

4. Delivery & Tracking

What is the delivery procedure?

The delivery process is managed by the retailer you purchased from, using their network of reputed and trusted courier services.

  1. Shipping Information: During the checkout process on the retailer's site, you will be asked to provide your area pincode to ensure deliverability and calculate shipping costs/times.

  2. Dispatch: Once the product is shipped, the courier company will inform you, and the retailer will send you a tracking number/ID.

  3. Delivery: The courier service will deliver the book to the address provided.

How can I track my order?

After your order is shipped, the retailer will provide you with a unique tracking number or ID, usually in a shipping confirmation email.

You can use this number to check the real-time status of your package:

  • On the courier service's official website.

  • Through the "Track Your Order" section, or by logging into your account on the retailer's website.

 

5. Cancellation, Returns & Refunds

What is the procedure for returning a purchased order?

The returns policy and procedure are governed by the specific retailer you purchased from. Here is a general outline of common practices:

  • Eligibility Window: Most retailers require you to initiate the return request within a specific period (e.g., 15 days) from the date of delivery.
  • Return Condition: The product must be unused, and returned in its original, saleable condition, including all original packaging, price tags, and the original invoice/bill.
  • Initiating a Return:

  1. Contact the retailer's customer support with your Order ID and the reason for the return.

  2. A customer executive will confirm your request and arrange for a pick-up of the item.

  • Charges: Usually, there are no extra charges for returns if the item is damaged or incorrect.

What happens if I receive a damaged or incorrect item?

If the item is damaged during transportation or is not the book you ordered, you will generally be offered a replacement or a full refund.

  • Replacement: If the book is in stock, a replacement will be dispatched after the retailer successfully receives the returned item. In some local areas, a replacement can be given at the time of pickup.

  • Out of Stock: If the book is out of stock, a full refund will be initiated immediately, including any original shipping charges.

When will I receive my replacement order?

Details about the pickup and dispatch of the replacement will be communicated to you via email or phone by the retailer's customer support.

If you do not receive the replacement within the time frame specified by the retailer, please contact their customer support immediately.

How can I cancel my order?

Order cancellation procedures are handled by the retailer where the purchase was made.

  • Pre-Dispatch Cancellation: You can typically cancel or change your order before it has been dispatched from the warehouse.

  • Post-Dispatch/Post-Delivery Cancellation: Once the order is dispatched, a cancellation request might be processed as a return after successful delivery.

Typical Cancellation Steps (on the retailer's website):

  1. Log in to your account and visit the "My Orders" page.

  2. Find the order and click "View Details."

  3. Select the item(s) you wish to cancel and click the "Cancel" button.

  4. Provide the reason for cancellation and confirm the action.

What are the possible ways of receiving a refund once I cancel my order?

Once the retailer approves your cancellation or receives the returned item, the refund process will be initiated.

  • Repayment Mode: The refund is typically credited back to the original mode of payment (e.g., the credit card or bank account used for the purchase).

  • Processing Time: The time taken for the refund to reflect in your account may vary based on the bank/payment gateway, but the retailer will provide an estimated timeframe (e.g., 5-7 business days).